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Station Eleven Emily St. John Mandel, 2014 Knopf Doubleday 352 pp. ISBN-13: 9780804172448 Summary An audacious, darkly glittering novel set in the eerie days of civilization's collapse, Station Eleven tells the spellbinding story of a Hollywood star, his would-be savior, and a nomadic group of actors roaming the scattered outposts of the Great Lakes region, risking everything for art and humanity. One snowy night Arthur Leander, a famous actor, has a heart attack onstage during a production of King Lear. Jeevan Chaudhary, a paparazzo-turned-EMT, is in the audience and leaps to his aid. A child actress named Kirsten Raymonde watches in horror as Jeevan performs CPR, pumping Arthur's chest as the curtain drops, but Arthur is dead. That same night, as Jeevan walks home from the theater, a terrible flu begins to spread. Hospitals are flooded and Jeevan and his brother barricade themselves inside an apartment, watching out the window as cars clog the highways, gunshots ring out, and life disintegrates around them.
7 The boomerang method brings the objection back to the customer as a selling point. When using this method, be careful not to sound as if you are trying to outwit the customer. Use a friendly, helpful tone. 8 The question method is a technique in which you question the customer to learn more about objections. Never ask questions in an abrupt manner this may seem rude and create a defensive atmosphere. 9 The superior-point method is a technique that permits the salesperson to acknowledge objections as valid, yet still offset them with other features and benefits. The customer must evaluate the different features and might see additional reasons for buying. 10 The denial method is when the customers objection is based on misinformation. You must back up the denial with proof and accurate facts 11 The demonstration method involves showing the features of the product. This method can be quite convincing. Conduct only demonstrations you have tested, and make sure they work before using them in a sales situation.