[10] Los Angeles Fire Dept. Battalion Chief Lou Roupoli said, "The pilot did an outstanding job. He kept the plane on its rear tires as long as he could before he brought [the nose gear down]. " [7] When the nose gear did touch down, there were sparks and flames from it, but no apparent damage to the rest of the plane. At 6:20 p. PDT ( UTC -7), the aircraft came to a stop very close to the end of the 11, 096-foot (3, 382 m) runway 25L. In an attempt to keep the nose gear off the ground as long as possible, reverse thrust was not used to slow the aircraft. The pilots therefore used a much larger portion of the available runway than in a typical landing, stopping 1, 000 feet (300 m) before the end of the runway, validating the decision to divert from Long Beach, where the longest runway is 10, 000 feet (3, 000 m). [11] Aftermath and evaluation [ edit] Passengers deplane by application of airport stairs vehicle. Passengers began to disembark less than seven minutes later. The landing was smooth and no physical injuries were reported.
JetBlue Flight 292 Sparks shower out of Canyon Blue's nose as the aircraft's jammed nose gear touches down at Los Angeles International Airport Incident Date September 21, 2005 Summary Front undercarriage malfunction Site Los Angeles International Airport, Los Angeles, California 33°56′09″N 118°23′50″W / 33. 93583°N 118. 39722°W Coordinates: 33°56′09″N 118°23′50″W / 33. 39722°W Aircraft Aircraft type Airbus A320-232 Aircraft name Canyon Blue Operator JetBlue Registration N536JB Flight origin Bob Hope Airport, Burbank, California Destination John F. Kennedy Int'l Airport, New York City Passengers 140 Crew 6 Fatalities 0 Injuries 0 Survivors 146 (all) JetBlue Flight 292 was a scheduled flight from Bob Hope Airport in Burbank, California to John F. Kennedy International Airport in New York City. On September 21, 2005, Captain Scott Burke executed an emergency landing in the Airbus A320-200 at Los Angeles International Airport after the nose gear jammed in an abnormal position. [1] No one was injured.
We deliver meaningful experiences through those digital channels. " The challenge, then, is to gather the data required to personalize the customer experience, make it available seamlessly so that crewmembers can be as helpful as possible, and protect all that data with simple—unobtrusive but powerfully effective—technology. Okta helps the company meet that challenge, while working entirely behind the scenes. "The success of an Okta implementation is our customers don't even see the technology, " says Sundaram, "yet it provides them with a seamless experience when they travel. " JetBlue continues its tradition of disrupting the airline industry by continually introducing new ways of delighting travelers. Soon, its leaders hope to build on that reputation and grow the brand into adjacent hospitality spaces. As they plan for that inspired future, they rely on Okta to help take them there. About JetBlue JetBlue is New York's Hometown Airline, and a leading carrier in Boston, Fort Lauderdale (Hollywood), Los Angeles (Long Beach), Orlando, and San Juan.
An airline with a mission Imagine if purchasing airfare for your next vacation was as easy as ordering a new outfit, with personalized choices based on your history and preferences. Imagine if before, during, and upon completion of your travel, you had a direct line to customer service with timely and transparent updates about flight status, digital vouchers for tours and excursions. That's the kind of modern, omnichannel experience that JetBlue is on track to deliver by the year 2020. Eash Sundaram, the company's Chief Digital & Technology Officer, connects the plan directly to the company's mission, "inspire humanity. " JetBlue is known for its support of humanitarian causes, such as hurricane relief for Puerto Rico. With its Digital 2020 initiative, Sundaram plans to use technology to transform the already award-winning JetBlue travel experience into a truly inspiring one. To accomplish that mission, his team is moving away from legacy IT solutions, and toward modern technologies, such as facial recognition, machine learning, and artificial intelligence.
Everything in the aviation industry starts with who you are and what you do, he says. Identity is key to keeping customers safe and secure. Everything in the aviation industry starts with who you are and what you do. Identity is key to keeping customers safe and secure. At JetBlue, with its intense focus on personalized customer service, the identity use case is particularly complex. To achieve a unified infrastructure where customers, partners, and JetBlue crewmembers can interact seamlessly and securely, the identity solution must be able to recognize many different levels of access and user type, and manage the policies that apply to them. For example, some JetBlue customers are involved in the TrueBlue loyalty program or pay for certain premium services. Different partners and crewmembers have varied access needs and authorizations, as well. To complicate matters, those access rights are constantly evolving: new customers join the loyalty program; crewmembers get promotions or leave; partners expand their offerings.
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 Airline Summary JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
The point is to eliminate extra steps, shorten waiting times, reduce frustration, and meet customers wherever they happen to be—on a website, mobile device, airport kiosk, or in flight. "Frictionless travel is key for this airline, " says Sundaram. "Not only does it take cost out of the equation, but it also drives simplicity for our customers. "People talk about JetBlue's crewmembers as key enablers for strategy, " he says, "but behind-the-scenes transactions happen inside and outside the JetBlue ecosystem. We are constantly looking to see where we can simplify those transactions. " At the same time, safety and security remain the company's number-one priority. "Aviation security has expanded from a focus on physical security and into the digital security space, " says Sundaram. "With 40 million customers transacting with us at different points during their travel, we have to keep those transactions safe and secure. " While JetBlue leaders want to be seen as cutting-edge in their technological approach, they remain fixated on the customer's perspective.
JetBlue Airways plans to start flying out of Worcester Regional Airport in November, launching the first regularly scheduled passenger service at the beleaguered airport since Direct Air shut down a year ago. JetBlue will offer two daily flights from Worcester to Florida, one to Orlando and one to Ft. Lauderdale, starting Nov. 7 on 100-seat Embraer 190 aircraft. JetBlue chief executive Dave Barger was at Worcester Airport Wednesday morning for the announcement, along with Governor Deval Patrick and Lieutenant Governor Timothy Murray, who is a former mayor of Worcester. City, state, and Massachusetts Port Authority officials have been wooing the airline for the past year, and delegates from the Worcester business and civic community have turned out to greet visiting JetBlue executives. Massport, which owns the airport, is giving JetBlue a $275, 000 break on airport fees and charges for two years, and giving the airline $150, 000 worth of free marketing, part of an incentive program the agency offers at Logan International Airport to attract new international service.
Incident [ edit] Carrying 140 passengers and six crew, the Airbus A320-232 departed Burbank at 3:17 p. m. PDT ( UTC -7). The aircraft, which was built in 2002, [2] bore the tail number N536JB [3] and the name "Canyon Blue. " It was scheduled to fly 2, 465 miles (3, 967 km) to John F. Kennedy International Airport. After takeoff from Burbank, the pilots realized that they could not retract the landing gear. They then flew low over Long Beach Municipal Airport (LGB) in Long Beach (the location of a JetBlue hub) to allow officials in the airport's control tower to assess the damage to its landing gear before attempting a landing. It was found that the nosewheel was rotated ninety degrees to the left, perpendicular to the direction of the fuselage. Rather than land at Long Beach Airport, the pilot-in-command made the decision that the aircraft would land at Los Angeles International Airport (LAX), in order to take advantage of its long, wide runways and modern safety equipment. The pilots flew the aircraft, which can carry up to 46, 860 pounds (21, 260 kg) of aviation fuel, in a figure eight pattern between Bob Hope Airport in Burbank and LAX for more than two hours in order to burn fuel and lower the risk of fire upon landing.
JetBlue is the largest carrier at Logan. The Worcester airport has faced a number of challenges, including fog, outdated landing systems, and a road to the airport that winds through five miles of city streets, and has had trouble retaining airlines in recent years. In 2001, the airport had four carriers: Delta Connection, American Eagle, US Airways Express, and Pan American, but by 2003, they were all gone. When Direct Air started flying out of Worcester in 2008, it hadn't had regularly scheduled service for two years. Passenger traffic in Worcester peaked in 1989 at 354, 000. In 2011, 107, 434 passengers flew in and out of Worcester on Direct Air. Massport, which took over ownership of the airport from the city in 2010, has invested $8. 9 million in runway maintenance, heating and air conditioning systems, and terminal upkeep. The agency announced last month that it will add a parallel taxiway and install a new instrument landing system that will allow planes to land in the lowest levels of visibility.